Survey

 [CLINICIAN] has been amazing. She has got such a calmness about her and a caring nature and makes you feel like she really does care about your issues and always comes up with previous similar examples and ideas that I can think about and consider without judging etc. I can't praise her enough. I've had talking therapies previously but, this time, having had it combined with EMDR has made a huge difference. Much more so than I had anticipated. Please pass on my thanks and appreciation to [CLINICIAN] for all her help and support.

I have never felt comfortable seeking help for my mental health and didn’t think that talking therapy would help me to sort through my problems or feel any better. I was referred by my manager and was very reluctant and anxious before my first meeting. I now know there was no need to feel like that at all… The resilience hub has been invaluable to me and I now wouldn’t hesitate in the future to access the help if I needed it, and would recommend the hub to my colleagues.

They have offered tailored support and worded things in ways I can understand, and provided supportive material. They have also put a lot of time and effort in to do me referrals to get me the help I need. I am incredibly appreciative

Amazing. I have been having cbt with [CLINICIAN] and he has been patient during a very tough time. But has actually helped me a lot with how I process my thinking and emotions. Huge compliment for {Clinician]

After finding myself in a situation I’ve never known before I am so glad I made contact. The sessions were very helpful. Just having someone, completely independent, to explain numerous issues to and help focus on where to begin unravelling them to see a route forward was great. It has given me understanding of what is/has happened and how to use tools/strategies to move forward more positively.

It has changed my life. I was a shadow of myself and it was effecting every part of my life, raising my children, work, social. Since attending weekly support i have improved immensely, my anxiety is significantly reduced, I am thinking about new jobs that i would never have applied for previously. I have tried other support but the effects were little and short lived

Thank you again for everything, I feel like an entirely different human in the best possible way.

I would like to say a massive thank you to the resilience hub for helping me through a very tricky time.

The hub helped me by allowing me to talk with a clinical psychologist about how I've been feeling and hearing the different routes I can take to help me. Then, supporting me with that route was amazing.

The Resilience Hub helped me acknowledge, validate and understand Burn out and Covid-19 affects which I couldn't understand and mixed up with bereavement, anxiety, depression and long covid symptoms. So reduced my fear of my current struggles in my role moving down to part time and trying to not leave a job I used to love.

I self-referred to the hub for help with PTSD as a result of my experience working in critical care during the pandemic. I had EMDR and I can honestly say it was life changing. When I made the referral I was very low, anxious, tearful and affected daily.  I never thought I would be able to put the experience behind me but I have been able to integrate the experience I had in a way that is no longer distressing - I feel like I’ve got my life back. I can’t thank the hub enough

The Resilience Hub gave me the time and space to think about my wellbeing at work and changes I can make to improve this

The Resilience Hub helped me reflect on my ways of working as a Team Manager and also the support offered within the team for colleagues really helped us understand our ways of working.

We share your presentations and newsletter emails with our Quality Team, who are very impressed!  

They have since shared the NHS Resilience Hub details across different regions to our branches!

I have had fantastic psychological therapy [at the Hub] and as a result been able to deal with very traumatic work stress as well as early trauma. I had been off work (senior nurse in NHS) sick for 4 months prior to support and did not feel that I would ever regain my passion for my job again. I have been back in work for 11 months now and for the past 6 months have my passion back at full strength.

I reached out for support in October and it’s been invaluable! Lynne has just been amazing and really helped me through a difficult time! Can’t recommend you guys enough!

I've found the support from the Resilience Hub  really informative. (for my team and me personally as a Manager during this challenging time) It allowed the time and space for personal and professional reflection, acknowledging difficulties too. Thank-you.

Thank you for going above and beyond with the way you communicate to people around the footprint. Your newsletter is really clear and informative and provides relative information all linked together so its easily accessible! We enjoy reading this on a monthly basis.

We have always kept an eye on your twitter account and are really impressed with how you manage this! We're particularly impressed with the consistent design you use through the Sway application and how your communications all come together as one.

It is very helpful to know of what avenues of support are available to us! We find your site very user-friendly and well laid out! We also find the CMRH is an excellent service.

Thank you for everything the CMRH team do for C&M health and care colleagues.  It is greatly appreciated.  Our  staff are going through a very challenging time at the moment,  and I know that the resilience hub workshops and offers have been a really key part of our support offer for staff at this time.

“The service at the Hub has been seamless”

“I just wanted to say a huge thank you for the wellbeing packs, they are fantastic.”

“A massive thank you from all the Critical Care Staff for our fantastic well-being packs.  Your kind gesture has certainly increased our staff’s morale”

“The feedback from all the units has been amazing and positive. Personally I would like to thank you for allowing me to work with the hub on this workstream - its been really lovely to see the impact this has had on all our teams and I look forward to collaborating with you on other workstreams in the future.”

“Thank you, lovely team support session. Reinforces a few things I knew, but lots more to take away and share with team and with family.”

“I am in the process of coordinating reflective practice for my teams. I want to give you guys some feedback……The Hub gave me the space and time to talk about the team and identify what I feel it needs and then met my dialogue with how the hub can support. The conversation and service was seamless, felt mature in essence, very professional and well established. 10/10”

“I have received the staff-room enhancement resources and they are great addition to the Wobble Room, thank you so much. The staff have been using the fidget spinners etc for grounding exercises and to relieve anxiety, which is good!”

“Thank you all so much for providing a lovely, relaxing afternoon focusing on self-care. You created a safe space to reflect, everyone in the team really enjoyed it and found it very helpful. Discussing it this morning, we all realised we had engaged in additional self-care after the session and it has really helped us to increase our mindful focus on self care."

“I’m working as a psychologist in the Trust Staff Psychology Support Service. I’ve been there since last October and so have been around to hear about/see the development of the Cheshire and Merseyside Resilience Hub (CMRH) over time…. As a clinician, it is really helpful having your service available to support those staff who either a) don’t quite fall under the scope of our service and/or b) would benefit from additional support which we may not be able to offer through our service, either in terms of session numbers but also expertise, e.g., EMDR. The thing that has also caught my attention is the feedback I’m hearing from clients in terms of the timeliness of being contacted by the hub but also the interpersonal engagement they are experiencing with CMRH staff. When I hear aspects of what they will be working on as they transition from our service, it feels tailored and matches really nicely with the developing assessment/formulation of each individual client as they come through our service. My sense, including from client feedback, is that this continuity of tailored support is really helpful for staff.”